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Returns

Returns quick & fuss-free

We think you'll love your purchases but if you don't, you can return the unopened and unused items within 14 days of receipt.

We like to stand by the quality of our toys so if you receive a faulty item please do get in touch and we'll do our best to resolve this for you.

If the item has been opened but is unused you may be able to return it to us in exchange for a credit note but a restocking fee will be charged. These cases will be handled on a per customer basis.

Please note that shipping costs can only be refunded if the item is faulty. Once we receive the return, your purchase amount will be refunded to your original form of payment.

Here's what to do:

  1. Send us an e-mail to let us know to expect the return and why. 
  2. Ship package to: Little Citizens Boutique, Attn: Returns, 120 High Street, Holywood, Co Down, BT18 9HW, United Kingdom
  3. Get your money back!

Cancellation policy

Please note if your order has already shipped we cannot cancel the order and refund you as the item is out for delivery. Once you receive the item you may return it to us by post, we would then be happy to process a refund. 

For special orders where we invest time and effort before the cancellation request, there may be a discretionary fee to cover our costs. 

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From time to time we send out colourful email updates showing off the coolest, quirkiest toys on the planet. Sign up now and get a sweet 10% off your first order. (You’ll also make us very happy)From time to time we send out colourful email updates showing off the coolest, quirkiest toys on the planet. Sign up now and get a sweet 10% off your first order. (You’ll also make us very happy)

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